Lenovo chooses IBM to secure the supply chain of its Datacenter division with blockchain. AI will also be involved to improve call centers
A privileged partner of IBM, whose PC division it has acquired, Lenovo will use Big Blue’s blockchain tools to improve customer service for its Lenovo Data Center Group division.
Customer service and technicians who operate the ThinkSystem and ThinkAgile cloud platforms will rely on IBM’s blockchain and artificial intelligence tools in the future.
IBM will also provide Client Insight to provide data and trend analysis. In terms of maintenance, augmented reality will also be used to diagnose problems and find solutions.
On the artificial intelligence side, call centers will benefit from IBM’s Virtual Assistant for Technical Support solution. She uses natural language and contextual recognition to personalize interactions with customers.