Large companies are adopting disruptive technologies (IA, IoT, Blockchain, etc.) to grow and adapt. But obstacles to their dissemination remain.
Despite the diffusion of disruptive technologies, concerns about costs, skills and safety can hamper their diffusion. In addition, leaders and managers of large companies do not have the same perception of the potential of digital solutions on the competitiveness of their organization.
This is what the Indian services group Tata Communications highlights in a study (The Cycle of Progress). 1,600 business decision-makers were interviewed in 10 countries. France, Germany, United Kingdom, Hong Kong, Singapore, India, UAE, Saudi Arabia, United States and Canada are affected. (See theinfographics).
Result: the Internet of Things or IoT (53%), predictive analytics applications (51%), artificial intelligence – AI (46%) and blockchain are the technologies most widely adopted by the organizations concerned. The most involved departments are sales, marketing and customer support. Financial services, legal and human resources come next.
Once digital transformation projects are advanced, the main benefits most often cited are: improved customer satisfaction for AI (34%), product quality for blockchain (35%), optimization of operations for IoT and predictive analytics (41% and 38% respectively).
But questions persist.
Costs and skills
There are differences in perception between executive management and business decision-makers.
Thus, 41% of members of the board of directors and 33% of business leaders believe they are at the forefront of their industry in terms of the adoption of digital technologies. This proportion drops to 18% among business line managers and 14% among department managers.
In addition, obstacles to the diffusion of advanced technologies exist. The first concerns the costs of innovation deemed to be high (43%). The issues of security (40%), confidentiality and protection of privacy (37%) come next. Another concern is the skills gap (30%).
In addition, the impact of automation on employment is variously appreciated from one continent to another. Even so, overall, respondents believe that AI (72%), predictive analytics (73%), blockchain (65%) and IoT (75%) can have a positive societal impact in the world. beyond their own organization.
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