Facebook has acquired a start-up specializing in chatbots for customer service and repositioned it on the Libra project.
Libra will also be customer service.
Facebook confirms this promise through the acquisition of a specialist in the field: Servicefriend.
This Israeli start-up provides tools for setting up chatbots. Supported by Microsoft in its early days, it previously worked with Facebook.
The social network has not formalized the redemption, but many signals point in this direction. Among others, the testimony from a Servicefriend investor.
Part of the start-up’s workforce has also recently changed their LinkedIn profile. Starting with the co-founders Ido Arad and Shahar Ben Ami, both now employed by Calibra.
Calibra is the name given to the independent association which must govern the ecosystem dedicated to developing around Libra. Objective: to offer “a global currency and financial structure […] serving billions of people ”.
Facebook does not intend to materialize the project before 2020, but it is already under scrutiny from all sides.
In joint statement of September 13, 2019, France and Germany affirmed that as it stood, they would block Libra. Reason given: too few guarantees in many areas, be it the security of the financial system, monetary sovereignty, money laundering or even data protection.
The British authorities draw up a similar observation.
Facebook is not spared on the other side of the Atlantic. Regularly on the parliamentary agenda since its formalization, Libra will, on September 24, the subject of a hearing in the House of Representatives.